Managed Services

This service allows our customers to outsource their Murex projects both entirely and partially.We can handle Murex IT support operations as well as implementation and development projects while saving our customer the technical hassles.

Scope of solutions

Day-to-Day production support
Implementations, extensions and change requests.
Binary upgrades and Migrations
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What are the benefits?

Commitment to the deliverables’ scope and term

Management of the delivery model, processes and tools

Documentation of knowledge and hand over to the customer

Pricing based on the outcome rather than the capacity

Customer remains up-to-date on Murex technology advancements and changes

How does it work?

1

Scope of work

Our customers share the initial version of the scope of work to be delivered as part of their project or Business As Usual (BAU) support.

2

Design

We hold and document design sessions with the project stakeholders to enrich our understanding of the requirements and to agree on the final version of the scope of work.

3

Deliverables & SLAs

We come up with an estimation of the effort required to complete the project and the target completion date (or SLAs in case of production support activity).

4

Stakeholders sign-off

The stakeholders review our solution as well as the proposed timeline then provide the sign-off to proceed with the execution

5

Execution

We develop the solution on non-production MX environments and conduct unit testing.

6

SIT

We plan, organize and execute a comprehensive System Integration Testing (SIT) campaign

7

UAT

We plan, organize and support the users during the User Acceptance Testing (UAT) campaign

8

Solution handover

We thoroughly document and hand over the solution to the customer’s in-house support team

9

Continuous support

We continue to provide support to our solution during the stabilization period after production roll-out.

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managed-services-element-2

How does it work?

1

Scope of work

Our customers share the initial version of the scope of work to be delivered as part of their project or Business As Usual (BAU) support.

2

Design

We hold and document design sessions with the project stakeholders to enrich our understanding of the requirements and to agree on the final version of the scope of work.

3

Deliverables & SLAs

We come up with an estimation of the effort required to complete the project and the target completion date (or SLAs in case of production support activity).

4

Stakeholders sign-off

The stakeholders review our solution as well as the proposed timeline then provide the sign-off to proceed with the execution

5

Execution

We develop the solution on non-production MX environments and conduct unit testing.

6

SIT

We plan, organize and execute a comprehensive System Integration Testing (SIT) campaign

7

UAT

We plan, organize and support the users during the User Acceptance Testing (UAT) campaign

8

Solution handover

We thoroughly document and hand over the solution to the customer’s in-house support team

9

Continuous support

We continue to provide support to our solution during the stabilization period after production roll-out.

Get in touch

Reach out to us today to explore how Sequel Services can empower your business with innovative solutions and unparalleled support.